Team
Julie
Julie is a seasoned professional with over 11 years of experience in the airline industry, where she has supported customers as a sales agent and customer service executive. She also brings 3 years of experience working with U.S.-based call centers, known for her calm, attentive, and solutions-focused approach. Julie values clear communication, empathy, and reliability, and she brings these qualities into every interaction to build trust, strengthen relationships, and deliver consistent, positive outcomes.
Karim
Karim is a results-driven executive in the call center and answering services industry, with over five years of progressive experience. He began his career as a call center agent and, through dedication, discipline, and consistent performance, advanced steadily within the organization. He first transitioned into the Quality Assurance department, where he was responsible for monitoring and evaluating the day-to-day performance of call center agents, and later assumed leadership of the department as Quality Assurance Manager.
Today, Karim leads the Sales and Client Experience division, overseeing business development initiatives, strengthening strategic partnerships, and upholding the highest standards of service delivery and operational excellence.
Karim holds a Doctor of Medicine (MD) degree and brings a strong service-oriented mindset to the healthcare sector. His medical background, combined with his leadership experience in customer experience and operational management, enables him to bridge business performance with a deep understanding of the complex and highly sensitive needs of healthcare clients. He pursued his medical studies in Mexico and Madrid, Spain, and completed his full-year medical internship in 2025 in Houston, Texas.
As Chief Technology Officer at Supporting Angels Staffing, Mason leads and directs the technology and cybersecurity team responsible for all technical operations—from secure sales enablement and client onboarding to ongoing infrastructure protection and daily operational security.
He oversees enterprise risk management, compliance frameworks, secure remote access systems, and continuous threat prevention, ensuring every client engagement is implemented securely and maintained with rigorous, day-to-day protection.
Combining advanced cybersecurity expertise with business-driven leadership, Mason safeguards sensitive data, strengthens operational resilience, and supports scalable, secure growth across all SAS client partnerships.
Cat East
Cat East is a customer experience professional with over 20 years of experience supporting high-volume call center operations, including extensive work in the U.S. airline industry, and 9 years in corporate sales and marketing.
She specializes in delivering consistent, empathetic, and efficient patient and member experiences, with a strong focus on quality, compliance, and clear communication. Cat brings a solutions-driven, patient-centered approach to building call center operations that are both effective and genuinely human